Terms of service
TEMPLATE — subject to legal review before binding use. These terms govern use of the Catail AI storefront analytics and design-token platform by Shopify merchants. They do not replace a signed Data Processing Agreement for storefront visitor data.
Agreement
By creating a Catail account, installing the storefront tracker, or using the merchant console, you agree to these Terms of Service. If you do not agree, do not use the service.
Service description
Catail AI provides privacy-first storefront analytics (audience and behavior-capable tiers), session metrics, heatmaps, and design-token tooling for Shopify-based stores. Features available depend on your subscription plan and counter configuration.
Eligibility
You must be a Shopify merchant or an authorized representative of a merchant with authority to bind the store. You must be at least 18 years old and comply with Shopify's terms and applicable commerce laws.
Subscription and payment
[PLACEHOLDER — billing terms to be defined: subscription tiers, payment processor, renewal, cancellation, refunds, and tax handling. To be completed by counsel and finance before commercial launch.]
Acceptable use
You may not use Catail to collect data without a lawful basis or valid consent where required, reverse-engineer the platform, interfere with other merchants' data, upload malicious code, or use the service in violation of GDPR, CNIL, CCPA, or other applicable privacy laws. You are responsible for your storefront consent banner and privacy notice.
Merchant data and privacy
For storefront visitor analytics, you are the data controller and Catail is the processor. Processing is governed by our Data Processing Agreement. A template is available on request at hello@catail.xyz; a binding executed DPA is required before Tier 2 behavior analytics goes live on your storefront. You warrant that a consent mechanism with equally prominent Accept and Decline options is live before enabling behavior-capable analytics where required by law.
Intellectual property
Catail owns the platform, software, documentation, and branding. You retain ownership of your store content, product data, and customer lists. Aggregated analytics outputs generated for your store are licensed to you for internal business use.
Disclaimer and warranties
The service is provided as is and as available to the extent permitted by law. Catail does not guarantee specific commerce outcomes, uptime levels beyond any separately executed SLA, or that analytics will be error-free. This section does not limit rights that cannot be excluded under applicable consumer law.
Limitation of liability
To the maximum extent permitted by law, Catail is not liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data arising from use of the service. Total liability is capped at fees paid in the twelve months preceding the claim, unless mandatory law provides otherwise.
Governing law
[PLACEHOLDER — governing law and dispute resolution to be set by counsel before launch.]
Termination
Either party may terminate per the subscription terms. Upon termination, your access to the merchant console ends and Catail will delete or return storefront analytics data per the DPA retention and deletion schedule, unless law requires longer retention.
Last updated: 2026-06-22